Support
Dizko
Get Help
Having issues with Dizko? Here's how to get help:
Email support
Common questions
How do I change my city?
Tap the city name in the top-left corner of the Chat screen, or tap the location icon. Select your new city from the list.
Why are some events missing prices?
Some event organizers don't publish pricing in advance. When the price isn't available, we show "Price TBA". Check the ticket link for the most up-to-date pricing.
How do I delete my data?
On Android, open You and choose Delete account. On iPhone, open Profile, then Privacy & data or Account & security. If you cannot access the app, follow the steps on the account deletion page.
How do I manage privacy choices?
- Precise location: change Dizko location access in iOS Settings at any time. The Android app does not request device location.
- City and preferences: update your city, genres, vibes, saved events, RSVPs, and hidden events in the app.
- Phone, email, profile, and avatar: add, edit, or remove optional profile details from Profile where those controls are available.
- AI discovery chat: do not send prompts if you do not want them processed by the app's AI provider.
- Private messages: message text and event notes are encrypted on your device. Notifications do not include message text.
The app isn't showing any events
- Check your internet connection
- Try switching to a different city and back
- Pull down to refresh
- If the problem persists, email us
How often are events updated?
Our event database refreshes regularly. New events are added automatically from Resident Advisor, Dice, Eventbrite, and local sources.
Bug Reports
Found a bug? Please email support with:
- What you were doing when the issue occurred
- What you expected to happen
- What actually happened
- Your device model and operating system version
Safety Reports
To report a profile, message, event listing, uploaded image, or other safety concern, use the in-app report/block controls when available or email support. Include the username, event, screenshot, and a short description of the issue if you can.